Privacy Policy

In this Privacy Policy, “St. Marys Landscaping Ltd.,” “St. Marys Landscaping,” “SML,” “we,” “our,” and “us” refer to St. Marys Landscaping Ltd. and its authorized representatives operating the website and providing landscaping-related services in and around St. Marys, Ontario and surrounding areas.

This Privacy Policy applies to personal information handled in the course of our commercial activities, including through our website, quote requests, contact forms, email, telephone calls, site visits, service scheduling, project delivery, invoicing, and related customer service interactions.

This Privacy Policy applies to personal information about identifiable individuals, including prospective customers, customers, website visitors, and business contacts. It does not apply to information that has been properly anonymized so that it can no longer reasonably be linked to an identifiable individual.

This Privacy Policy does not limit or replace legal obligations that may require or authorize us to collect, use, retain, or disclose information under applicable law, court order, insurance requirements, tax rules, accounting rules, warranty matters, health and safety requirements, or other lawful authority.

St. Marys Landscaping Ltd. has assigned responsibility for privacy-related questions, access requests, correction requests, and complaints to its designated privacy contact or management representative handling privacy matters.

• Organization: St. Marys Landscaping Ltd.
• Email: info@stmaryslandscaping.ca
• Phone: 519-284-3111
• Website contact page: https://stmaryslandscaping.ca/contact/

If you would prefer that we identify a specific named privacy officer here, we recommend updating this section with that person’s name or title once assigned internally.

Depending on how you interact with us, we may collect the following categories of personal information:

• Contact information, such as your name, email address, telephone number, mailing address, and service address.
• Project and inquiry information, such as details about the landscaping work you request, property details, scheduling preferences, budget range you choose to share, photographs you provide, and communications with us.
• Customer record information, such as quote details, work orders, service notes, invoices, payment status, and service history.
• Website and device information, such as IP address, browser type, operating system, pages viewed, referral source, approximate location inferred from IP, and date and time of access.
• Communication and marketing preferences, such as whether you requested follow-up communication or consented to receive commercial electronic messages.

Please do not send us sensitive personal information that is not reasonably required for your inquiry or project.

We may collect personal information directly from you when you:

• submit a contact form, quote form, or estimate request;
• call, email, or otherwise communicate with us;
• request services, pricing, scheduling, consultations, or follow-up;
• provide information during a site visit, project discussion, or service relationship; or
• interact with our website and online forms.

We may also collect limited information automatically through website logs, browser technologies, security tools, spam-prevention tools, and analytics or performance tools that support our website’s operation, security, reliability, and measurement.

We may use personal information for purposes that are reasonable in the circumstances, including to:

• respond to inquiries and provide estimates, consultations, and customer support;
• plan, schedule, deliver, and administer landscaping services and related business operations;
• communicate with you about your project, appointments, updates, invoices, account matters, or service issues;
• maintain business records and comply with legal, accounting, tax, insurance, warranty, and risk-management requirements;
• operate, secure, troubleshoot, and improve our website and digital services;
• detect, prevent, or investigate fraud, misuse, security incidents, or other unlawful activity; and
• send promotional or commercial electronic messages where permitted by law and, where required, with the appropriate consent.

We do not use personal information for purposes that are materially unrelated to the reasons for which it was collected unless we obtain any consent required by law or are otherwise permitted or required to do so by law.

Where required by applicable law, we collect, use, and disclose personal information with your knowledge and meaningful consent. Depending on the circumstances and the sensitivity of the information, consent may be express or implied.

For example, if you ask us for a quote, request a site visit, or communicate with us about a project, we may use the information you provide to assess your request and respond. Where we send commercial electronic messages such as promotional emails or similar digital communications, we intend to do so in accordance with applicable Canadian anti-spam requirements, including consent, sender identification, contact information, and unsubscribe requirements where applicable.

Subject to legal and contractual restrictions, you may withdraw consent in some circumstances by contacting us. Withdrawal of consent may affect our ability to respond to your request or provide certain services.

Our website may use cookies and similar technologies to support basic site functionality, security, spam prevention, performance monitoring, and analytics. These technologies may be set by our website platform or by service providers that support website hosting, form handling, security, or traffic measurement.

For example, we may use server logs, browser storage, security tools, form-protection tools, and analytics or measurement tools to understand website traffic, diagnose technical issues, reduce abuse, and improve user experience.

You can usually control cookies through your browser settings. Please note that blocking certain cookies or related technologies may affect the availability, performance, or functionality of parts of the website, including online forms.

We do not sell personal information. We may disclose personal information where appropriate to:

• service providers that help us operate our website, communications, scheduling, invoicing, bookkeeping, records, hosting, cloud systems, or other business systems;
• professional advisers, insurers, payment processors, accountants, bookkeepers, auditors, or legal advisers where reasonably necessary;
• parties involved in a business transaction, financing, restructuring, or sale, subject to appropriate protections where required; or
• courts, regulators, law enforcement, government authorities, or other parties where disclosure is required or permitted by law.

When we use third-party service providers, we expect them to access, use, and handle personal information only as reasonably necessary for authorized purposes and with safeguards that are appropriate in the circumstances.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business and legal needs. Retention periods may differ depending on the type of record and the nature of the relationship.

For example, we may retain:

• inquiry and quote records for a reasonable follow-up and business record period;
• customer and project records for the duration of the service relationship and a reasonable period afterward for warranty, dispute, safety, insurance, and record-keeping purposes;
• invoice, payment, and accounting records for periods required by law or accepted accounting practice; and
• technical logs and website security records for limited periods appropriate to security, troubleshooting, and system administration.

When personal information is no longer required, we will delete, anonymize, or securely destroy it, subject to applicable legal, accounting, tax, insurance, or operational requirements.

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information to help protect personal information against loss, theft, unauthorized access, disclosure, copying, use, modification, or destruction.

These measures may include access controls, password protection, reputable hosting and software providers, device and account protections, role-based access where appropriate, staff awareness, and practical efforts to reduce unnecessary collection and exposure of personal information.

No method of transmission over the internet or method of electronic storage is completely secure. As a result, while we take reasonable steps to protect personal information, we cannot guarantee absolute security.

If we become aware of a breach of security safeguards involving personal information, we will assess the incident and take steps appropriate to the circumstances. Where required by applicable law, we will notify affected individuals, report the matter to the appropriate authority, and keep records of the breach.

If you believe your personal information has been affected by a privacy or security incident involving our business, please contact us promptly using the information below.

Some of our website, hosting, email, cloud storage, software, form, or analytics service providers may store or process personal information outside Ontario or outside Canada. When this happens, the information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, regulators, or national security authorities in accordance with local law.

Where we use service providers in other jurisdictions, we expect them to handle personal information in a manner that is consistent with applicable contractual and legal requirements.

Subject to applicable law and limited exceptions, you may request access to personal information we hold about you and request correction of information that is inaccurate or incomplete.

To make such a request, please contact us using the information below. We may need to verify your identity before responding. In some circumstances, we may be unable to provide access to all information requested, including where legal exceptions apply or where disclosure would reveal personal information about another person or confidential business information that is protected by law.

Our website and services are intended for general household and business landscaping inquiries and are not directed to young children. We do not knowingly collect personal information from children in circumstances where parental or guardian authorization would be required by law.

If you believe that a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate steps.

We are committed to making our information and communications more accessible. If you require this Privacy Policy or another website document in an accessible format, or need communication support because of a disability, please contact us and we will make reasonable efforts to provide an accessible format or communication support in accordance with applicable requirements.

We may update this Privacy Policy from time to time to reflect changes in our practices, service providers, website features, legal requirements, or business operations. We will post the updated version on this page and update the effective date shown above.